ALL FEES AT A GLANCE

Signing up

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Signing up with MILES is free. 🖤

User fees

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Unlock Fee

1€/ride

Effective once the vehicle is opened.


Rookie Fee

9€/month

Monthly fee.

You’re a rookie if you do not have your driver’s license for more than 12 months. The fee is only charged for the months in which you drive and is due with the first ride of the respective month.

City-to-City trips

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City-to-City trips are possible between all MILES cities.

City-to-City fee / car

19,50€

City-to-City fee / van

49,50€

Costs for trips abroad

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We charge a fee for each trip abroad. For trips abroad, all costs for parking, fuelling/charging, highway toll & toll stickers must be paid by the customer and will not be covered by us.

If during your rental abroad traffic tickets arise, you will be charged by us incl. processing fee.

Surcharge for trips abroad

5€/day

The border crossing surcharge of 5€/day is capped at max. 25€/rental.


Fuelling/charging abroad

n/a

Costs depend on the gas station or charging station and are not covered by us.


Unauthorized trips abroad

up to 250€

Trips outside Germany are only allowed to certain countries. In case of neglection we charge an additional security deposit.

Long-term rates

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Reopening during
long-term rate

15€

Reopening of car via customer support (after customer demanded it) due to accidental finishing of longterm rate.


No refuelling after
long-term rate

5€

After finishing longterm rate (from 24h), the gas tank needs to be at least 50% full. Otherwise, a 5€ fee is applicable.

Trips outside of the business area

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You can always leave the business area, drive to other cities or out into the countryside etc. However, it is not always possible to end your rent there as well. That is dependent on your chosen car and destination city. Outside of our business area you can only park your vehicle for a stopover (pause).

Parking outside
the business area

500€

The rent is ended by customer neglect outside the business area. You can also find our business areas in our FAQs.


Handling fees

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Partner area penalty

50€

Penalty for disregarding the terms of use of our parking area partners.

Traffic related fines

19,50€

The extra cost of the actual penalty will be forwarded to you.


Belated damage
notification

30€

If vehicle damages have been shared after ending a ride, we charge a fee for special examination.


Vehicle towing

50€

The processing fee is charged plus the cost of the towing procedure. Additional costs will be charged in case of deficiency of the vehicle due to towing.

Accident charges

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Deductible (S vehicles)

350€

Deductible (M vehicles)

450€

Deductible (Premium vehicles)

950€

Deductible (L vehicles)

750€

Accident handling

100€

Accidents caused by customer.

Improper use

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Use of the wrong
gas station

15€

Free refueling is only possible at our partner gas stations Total and Aral.


Re-parking
of vehicles

80€

The vehicle must be repatriated by a MILES employee due to customer negligence.


Service trip

100€

The vehicle must be approached by a MILES employee due to customer negligence.


Special cleaning

from 100€

Costs are based on expenses.


Smoking

from 100€

Costs are based on expenses.


Wrong refueling

150€

Additional costs for damages and towing services may apply.


Loss of fuel card

150€

Loss of vehicle key

200€

Additional costs for repairs (invoices provided by a third party) and deficiency of the vehicle may apply.


Aggressive driving
behaviour

250€

Costs are based on expenses. Additional costs for damages and towing services may apply.


Towing by a
third party

n/a

Costs are based on the invoice provided by the third party.

Abuse & criminal offenses

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Blocking a vehicle

from 25€

If the vehicle is only used to stay without moving it, it will be blocked. During the rental, the vehicle must be moved more than 1km within 10 minutes. In addition, there are additional costs (0.29 €/min). More information can be found in our terms and conditions.


Contractual penalty

up to 250€

In case of neglection of our terms and conditions.


Passing login data/
unauthorized use

500€

Prosecution of
criminal offences

1000€

Additional fees may apply via respective service providers / authorities. The height is based on effort and deficiency of the vehicle.


Security deposit

up to 1000€

A security deposit will be kept until cases of misuse or criminal offences are resolved.