ALL FEES AT A GLANCE
Signing up
Signing up with MILES is free. 🖤
User fees
Unlock Fee
1€/ride
Effective once the vehicle is opened.
Rookie Fee
9€/month
Monthly fee.
You’re a rookie if you do not have your driver’s license for more than 12 months. The fee is only charged for the months in which you drive and is due with the first ride of the respective month.
City-to-City trips
City-to-City trips are possible between all MILES cities.
City-to-City fee / car
City-to-City fee / van
Costs for trips abroad
We charge a fee for each trip abroad. For trips abroad, all costs for parking, fuelling/charging, highway toll & toll stickers must be paid by the customer and will not be covered by us.
If during your rental abroad traffic tickets arise, you will be charged by us incl. processing fee.
Surcharge for trips abroad
5€/day
The border crossing surcharge of 5€/day is capped at max. 25€/rental.
Fuelling/charging abroad
Costs depend on the gas station or charging station and are not covered by us.
Unauthorized trips abroad
up to 250€
Trips outside Germany are only allowed to certain countries. In case of neglection we charge an additional security deposit.
Airport trips
Pick up / drop off Berlin Airport
5€
Pick up / drop off Hamburg Airport
6€
Pick up / drop off Munich Airport
10€
Pick up / drop off Cologne Bonn Airport
5€
Pick up / drop off Düsseldorf Airport
5€
Pick up / drop off Stuttgart Airport
6€
Trips outside of the business area
You can always leave the business area, drive to other cities or out into the countryside etc. However, it is not always possible to end your rent there as well. That is dependent on your chosen car and destination city. Outside of our business area you can only park your vehicle for a stopover (pause).
Parking outside
the business area
The rent is ended by customer neglect outside the business area. You can also find our business areas in our FAQs.
Handling fees
Partner area penalty
Penalty for disregarding the terms of use of our parking area partners.
Traffic related fines
The extra cost of the actual penalty will be forwarded to you.
Belated damage
notification
If vehicle damages have been shared after ending a ride, we charge a fee for special examination.
Vehicle towing
The processing fee is charged plus the cost of the towing procedure. Additional costs will be charged in case of deficiency of the vehicle due to towing.
Accident charges
Deductible (S vehicles)
Deductible (M vehicles)
Deductible (Premium vehicles)
Deductible (L vehicles)
Accident handling
Accidents caused by customer.
Improper use
Use of the wrong
gas station
Refueling is only free at our partner gas stations shown on the map in the app.
Service trip
The vehicle must be approached by a MILES employee due to customer negligence.
Special cleaning
from 100€
Costs are based on expenses.
Smoking
from 100€
Costs are based on expenses.
Wrong refueling
Additional costs for damages and towing services may apply.
Loss of vehicle key
Additional costs for repairs (invoices provided by a third party) and deficiency of the vehicle may apply.
Aggressive driving
behaviour
Costs are based on expenses. Additional costs for damages and towing services may apply.
Towing by a
third party
Costs are based on the invoice provided by the third party.
Abuse & criminal offenses
Blocking a vehicle
from 25€
If the vehicle is only used to stay without moving it, it will be blocked. During the rental, the vehicle must be moved more than 1km within 10 minutes. In addition, there are additional costs (0.29 €/min). More information can be found in our terms and conditions.
Contractual penalty
up to 250€
In case of neglection of our terms and conditions.
Passing login data/
unauthorized use
Prosecution of
criminal offences
Additional fees may apply via respective service providers / authorities. The height is based on effort and deficiency of the vehicle.
Security deposit
up to 1000€
A security deposit will be kept until cases of misuse or criminal offences are resolved.