ALL COSTS IN A
NUTSHELL

With MILES you pay for the kilometres driven, not the minutes.

SIGN-UP RATES

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Signing up with our MILEShello5 rate is free and you get 5€ starter bonus on top! 😎

More discounted credits wanted? You can choose between three different sign up rates:

MILEShello5
5€ starter bonus, pay 0€.


MILEShello25
25€ starter bonus, pay only 15€.


MILEShello100
100€ starter bonus, pay only 50€.

RATES

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With MILES you pay for the kilometers driven, not the minutes.

For longer trips we have discounted daily rates. Rent your own MILES from 6 hours to 30 days.

miles-autos-flotte-kategorien

S: VW Polo
E: VW ID.3
M: VW Golf Variant, Audi A4 Avant
L: VW T6, VW Crafter, Mercedes Sprinter

Standard rate

km rate

S & E

M

L

0,89/km

0,89/km

1,19/km


+ 1€/rent (Unlock Fee)
• Parking minute for 0,29€/min.
• Fuel incl.

6h rates

6h & 75km (incl. fuel!)

S & E

M

L

35€

45€

59€


• incl. Unlock Fee
• incl. fuel & parking minutes

Additional kilometers S & E only 0.39€/km, additional kilometers M & L only 0.49€/km.

☝️ Find these and way more rates directly in the App

Daily rates

Discounted daily rates from 6h up to 30 days

1 day & 50km

1 day & 100km

2 days & 100km

35€

52€

65€

1 day & 50km

1 day & 100km

2 days & 100km

45€

69€

89€

1 day & 125km

99€


• incl. Unlock Fee
• incl. fuel & parking minutes

Additional kilometers S & E only 0.39€/km, additional kilometers M & L only 0.49€/km.

☝️ Find these and way more rates directly in the App

PARKING & RESERVATION

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Parking minutes

0,29€/min

When activating the stopover mode the doors are locked automatically. The vehicle is blocked for other users and remains available for you exclusively. Tip: Parking minutes are already included in our daily rates.

☝️ For vans the time for loading and unloading is automatically counted as parking minutes, even if the vehicle is not locked during this time.

💡 Outside of our business area you can only park your vehicle for a stopover. Extra parking fees have to be paid by you. If you want to end your ride simply return to our business area and end it as usual via the app.


Reservation

0,09€/min

The first 15 minutes are free of charge.

The reservation period can be extended at any time. You will only be charged for the time you actually need. ✌️

Maximum reservation period: 24 hours

USER FEES

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Unlock Fee

1€/ride

Effective once the vehicle is opened.


Rookie Fee

9€/month

Monthly fee.

You’re a rookie if you do not have your driver’s license for more than 12 months. The fee is only charged for the months in which you drive and is due with the first ride of the respective month.

AIRPORT

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AIRPORT
BER / HAM / MUC

0€

Start rent & end rent without extra charge. Own MILES parking spots available – no parking ticket needed.


AIRPORT
DUS / CGN

n/a

No parking or end rent possibility! These airports are not part of the business area.

More information can be found in our FAQs.

MILES PASS

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With the monthly MILES Pass you can save up to 25% on your rides. No risk. Unsubscribe at any time.

Best choice for regular MILES users:

Silver 🚀 – 15€/Month

Always save 10%


Popular for MILES power users:

Platinum 🏆 – 49€/Month

Save up to 25% + extra benefits

For more info click here.

TOP UPS

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Drive longer, pay less: With our Top Ups you can save up to 15%.

MILES50

45€

10% saved: Drive for 50€, pay 45€.


MILES100

85€

15% saved: Drive for 100€, pay 85€.

☝️ 1€ Unlock Fee will be debited against the top up credit and will not be charged separately.

CREDIT

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MILES offers credits, which are automatically used on the next trip. With the credit you can pay for trips & extended reservations.

Sign-up rate

5€

0€ registration + 5€ starting credit with the rate 'MILEShello5’

When you register you can choose between 3 different rates and get directly discounted credit!


Refueling

5€

If the fill level is below 25% at the start of your rental, you will receive a € 5 credit* as a thank you. The credit does not apply to long-term rentals.


Friend referral

10€

Invite friends to MILES using your personal promo code. You will receive 10€ credit* on your MILES account – each of you!


*You can check the validity of your credits at any time in the wallet. Only rides and reservation can be paid with the credit.

FEES & PENALTIES

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Handling fees

Traffic related fines

19,50€

The extra cost of the actual penalty will be forwarded to you.


Belated damage notification

30€

If vehicle damages have been shared after ending a ride, we charge a fee for special examination.


Vehicle towing

50€

The processing fee is charged plus the cost of the towing procedure. Additional costs will be charged in case of defiency of the vehicle due to towing.


Accident handling

100€

Accidents caused by customer.

Accident charges

Deductible
(S/E/M vehicles)

350€


Deductible
(L vehicles)

450€


Deductible Rookies

2000€

Other service fees

Parking outside the operating area

500€

The rent is ended by customer neglect outside the operating area. You can also find our operating areas in our FAQs.


Penalty fee for partner areas

50€

The rent is ended by customer neglect outside the operating area. You can also find our operating areas in our FAQs.


Reopening service for long-term rental

15€

Reopening of the long-term rental by our customer support (when customer requested it) after inadvertent termination by the customer.


No refuelling on long-term rentals

5€

At the end of the long-term rental (from 24h) the fuel level of the vehicle must be at least 50%. Otherwise we will charge you a fee of 5€.

Costs for trips abroad

We charge a fee for each trip abroad. For trips abroad, all costs for parking, fuelling/charging, highway toll & toll stickers must be paid by the customer and will not be covered by us.

If during your rental abroad traffic tickets arise, you will be charged by us incl. processing fee.

Surcharge for trips abroad

5€/day

The cross country surcharge of 5€/day is capped at max. 25€/rental.


Fuelling/charging abroad

n/a

Costs depend on the gas station or charging station and are not covered by us.


Unauthorized trips abroad

up to 250€

Trips outside Germany are only allowed to certain countries. In case of neglection we charge an additional security deposit.

Improper use

Use of the wrong
gas station

15€

Free refueling is only possible at our partner gas stations Total and Aral.


Re-parking of
vehicles

80€

The vehicle must be repatriated by a MILES employee due to customer negligence.


Service trip

100€

The vehicle must be approached by a MILES employee due to customer negligence.


Special cleaning

from 100€

Costs are based on expenses.


Smoking

from 100€

Costs are based on expenses.


Wrong refueling

150€

Additional costs for damages and towing services may apply.


Loss of fuel card

150€


Loss of vehicle key

200€

Additional costs for repairs (invoices provided by a third party) and deficiency of the vehicle may apply.


Aggressive driving
behaviour

250€

Costs are based on expenses. Additional costs for damages and towing services may apply.


Towing by a third party

n.A.

Costs are based on the invoice provided by the third party.

Abuse & criminal offenses

Blocking a vehicle

from 25€

If the vehicle is only used to stay without moving it, it will be blocked. During the rental, the vehicle must be moved more than 1km within 10 minutes. In addition, there are additional costs (0.29 €/min). More information can be found in our terms and conditions.


Contractual penalty

up to 250€

In case of neglection of our terms and conditions.


Passing login data/
unauthorized use

500€


Prosecution of
criminal offences

1000€

Additional fees may apply via respective service providers / authorities. The height is based on effort and deficiency of the vehicle.


Security deposit

up to 1000€

A security deposit will be kept until cases of misuse or criminal offences are resolved.

ANY
QUESTIONS?

GET THE APP.
START DRIVING.

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